Head Barista

Job Description 2020 Head Barista

RESPONSIBLE TO: Banqueting Manager & Shift Leaders

Role Summary:

As Head Barista you will be responsible for overseeing the day-to-day coffee operations in all F&B outlets. You will be responible for sourcing the best coffees and teas and preparing them using the best equipment, but sharing knowledge and enthusiasm easily with customers and colleagues.

Main areas of responsibility:

  • Welcome and interact with customers, finding their preferences and using detailed knowledge to gently recommend coffee and other beverages they will enjoy

  • Prepare a wide variety of coffees, teas and other drinks of the highest standard, following prescribed recipes and presentation techniques to ensure consistent quality

  • Co-ordinate the preparation of all orders from the coffee counter, enabling waiting staff to serve freshly made food and beverages promptly

  • Be prepared at quieter times to cover all aspects of the front counter role, including serving counter food, operating the till, waiting, and clearing tables

  • Help to develop a high performing barista/counter team, ensuring staff understand their responsibilities and providing them with supervision, training and support

  • Maximise revenue by increasing sales, spend and conversion while minimising costs in ways that do not have negative impacts on quality or service

  • Maintain supplies of counter and bar beverages in line with forecast demand

  • Keep equipment working by following operating instructions, carrying out preventive maintenance, and troubleshooting breakdowns

  • Maintain a safe, hygienic and presentable work environment, following approved operating procedures, food safety guidelines and health and safety regulations

  • Enhance our reputation by constantly seeking opportunities to add value and improve quality by redesigning and changing processes

  • Improves quality results by studying, evaluating, and re-designing processes; implementing changes; maintaining and improving the appearance of the store and coffee bar.

  • Updates job knowledge by participating in educational opportunities; reading coffee, retail trade, and food service publications; maintaining personal networks.

  • Any necessary communication with these areas to up-sell an event, provide signage or assist with guest registration or direction

QUALIFICATIONS/EXPERIENCE

Essential

Desirable

Completed secondary level education

1 year in a supervisory role.

Training in hospitality management

Barista Trained

Food Hygiene cert