Entrance Ticket Shop

Job Description: Entrance Ticket Shop

Responsible To: Visitor Experience Coordinator

Role Summary:

To generate income through ticket sales and positively promoting Killruddery’s membership and programme of events while maintaining a consistent, on brand, premium experience for guests and members in a friendly and relaxed environment .To work as part of a customer facing team, providing a friendly and knowledgable welcome on behalf of the company. To contribute to the administration of the Membership and other day to day paperwork required for your department.

Main areas of responsibility

  • Greet visitors in a friendly & engaging way.

  • Have knowledge of the layout and history of Killruddery so that you can answer questions comprehensively

  • Selling tickets for public events, memberships, day tickets for the garden and house tours

  • Record event ticket sales accurately and appropriately through systems provided.

  • Issue membership cards and dealing with the paperwork accurately and efficiently as per Sop’s

  • Be competent in our ticketing system Rezgo to process tickets for garden visits, events and house tours purchased online.

  • Communicate with visitors and members about our public events calendar.

  • Make sure customers are aware of safety guidance in realtion to water features and garden guidelines that need to be followed.

  • Assist shoppers with goods or products they are looking for.

  • Responsible for cash and card payments and making sure till balances at the end of the day.

  • Responsible for re-stocking shelves with merchandise as per agreed specifications and par stock levels

  • Keep store clean and tidy, this will include the public toilets at shop.

  • Deal with any customer complaints in a helpful manner and passing upwards if necessary to gain speedy and satisfactory resolution

  • Report to the manager on duty daily with any feedback from customers.

  • Make sure the shop is locked up at the end of the day

QUALIFICATIONS/EXPERIENCE

Essential

Desirable

Completed secondary level education

Training in hospitality/retail management

1/2 years in a similar customer interfacing role in hospitality/retail

Competencies (Behaviour & Attributes):

Be friendly & engaging, be helpful & polite, comfortable working with large crowds and the public, be physically fit, be able to multi task and problem solve, be adaptable & flexible.

To be calm under pressure have good I.T skills and have a proving willingness and ability to learn.